Home SIM Swap
What to do if my SIM swap request is rejected?
0 Out of 0 Found HelpfulEnsure you provided the correct details.Try again with valid documents.
How to activate the new SIM after swapping?
0 Out of 0 Found HelpfulInsert the new SIM and restart your phone.Dial [Activation Code] or follow SMS instructions.
How to check the status of my SIM swap request?
0 Out of 0 Found HelpfulUse FNB Mobile App under SIM Swap Status.Dial *#1234# to check status.
My SIM swap is taking too long—what should I do?
0 Out of 0 Found HelpfulRestart your phone.Check if the SIM is properly inserted.Contact FNB Support if it exceeds 24 hours.
The first SIM swap is free.Additional swaps may cost R12
How long does a SIM swap take?
0 Out of 0 Found HelpfulA SIM swap takes 2-6 hours for activation.
Documents required for SIM replacement
0 Out of 0 Found HelpfulValid ID (Passport, Driver’s License, or National ID).Proof of ownership (last recharge or transaction details).
Dial *147# and select SIM Swap.Visit an FNB branch with your ID.Request a new SIM online via FNB Mobile App.